Privacy Policy

Privacy Statement and Cookie Policy

Declaration issued pursuant to art. 13 of EU Regulation 2016/679 enacted by the European Parliament and by the Council on 27 April, 2016 relative to the protection of natural persons as regards the processing of personal data and the free movement of such data, which also supersedes directive 95/46/EC (General Data Protection Regulation).

Pursuant to the Regulation, Camping Seiser Alm shall process Personal Data based on the principles of lawfulness, fairness, transparency, limitation of purpose and retention, data minimisation, accuracy, integrity and confidentiality.
 

NAME AND CONTACT DETAILS OF THE DATA CONTROLLER

The controller of the data processing is Erhard Mahlknecht, legal representative of the Camping Seiser Alm GmbH, Dolomitenweg 10, 39050 Völs am Schlern, South Tyrol – Italy. For any information regarding the processing of personal data by the data controller, including the list of data processors, please write to the following address: info@camping-seiseralm.com
 

PERSONAL DATA AND SPECIAL CATEGORIES OF DATA

The following are considered as being your personal data:

• data relative to you as an individual (surname, name, address, e-mail, telephone number, telefax number, date of birth), as well as language
• the data contained in your passport or identity card
• data relative to the methods of payment or relating to payments (e.g. banking information, details of credit cards)
• date of arrival and duration of visit
• browsing data
• application data for job offers.

Special categories of data include data relative to health care and to special personal needs.
 

PURPOSE OF PROCESSING OF THE PERSONAL DATA AND LEGAL GROUND FOR PROCESSING

The data provided will be processed for the following purposes:

• compliance with the requirements of the law;
• fulfilment of pre-contractual and contractual obligations relative to the guest's visit (booking, accommodation, departure etc.);
• sending of communication and telephone contact with the guest;
• storage of data in order to facilitate subsequent bookings and requests;
• transmission of information, offers and news regarding the camping, by e-mail, letter and other means of communication relative to the camping, the local area and any local events, etc.;
• data regarding access, utilization and communication, which are processed for security reasons and to guarantee correct functioning of the Internet page;
• view CVs and contact applicants.

Legal grounds for the processing of your data include:

• compliance with the requirements of the law (art. 6, section 1, para. c) of the GDPR);
• fulfilment of pre-contractual and contractual obligations (art. 6, section 1, para. b) of the GDPR);
• your consent (art. 6, section 1, para. a) of the GDPR);
• for legitimate interests (art. 6, section 1, para. f) of the GDPR).

Special categories of personal data are not processed on our internet page.

Your consent is necessary if special categories of personal data are processed during the course of your visit to the Camping Seiser Alm.
 

HOW WILL YOUR PERSONAL DATA BE PROCESSED

Request

The indication of your personal data on the relative request form included in our internet page is necessary for your request and to allow you to make use of the pre-contractual and contractual services. The travel data marked with an asterisk must be entered when entering a request.

The legal ground for the processing of personal data is compliance with the law and fulfilment of pre-contractual and contractual obligations.

The period for which the data will be stored is in accordance with the obligations for the storage of data and the requirements of the law; your personal data provided for the purposes of your request will be stored only for the period strictly necessary for processing.
 

Online booking

For bookings on our internet page, we use the booking form of CTOUVTVERT SARL.

It is necessary to enter your personal data on the booking form included in our web site in order to make a booking and to make use of the contractual services. The travel data marked with an asterisk must be entered when booking your stay.

When you elect to pay the deposit by bank transfer, additional personal data such as the name of the account-holder and bank coordinates, too, will be processed.

The legal ground for the processing of personal data is compliance with the law and fulfilment of pre-contractual and contractual obligations.

The period for which the data will be stored is in accordance with the obligations for the storage of data and the requirements of the law; your personal data provided for the purposes of booking will be stored only for the period strictly necessary for processing.

Data processed subject to your consent will be stored until you withdraw such consent.
 

Voucher

With a secure payment page, you have the possibility to purchase a gift voucher or to pay the deposit.

We utilize a payment platform, which guarantees the security of any payments made using your credit card.

The legal ground for the processing of personal data is fulfilment of pre-contractual and contractual obligations regarding your booking.

Your personal data will be stored for the period required by law or necessary for the performance of the contractual relationship.
 

Newsletters and promotional messages

Indication of your personal data for the sending by the camping of information, special offers and newsletters is not obligatory. If you do not submit your personal data, you will not receive special offers and newsletters.

Personal data provided in order to receive information, special offers and newsletters will be processed only with your consent, and will be stored until you withdraw such consent.
 

Job offers

If you send us your application via e-mail or through our internet page, you might provide us with personal data that falls within special categories as set forth in art. 9 GDPR, namely: “[…] personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and [...] genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation”. Please do not disclose this type of data unless it is strictly necessary. Please be informed that if you do choose to provide this type of data without giving your specific consent to the processing (e.g. by sending a CV), the processing on our part will relate to data made manifestly public by the data subject, as provided for by art. 9 section 2, para, e) GDPR. Therefore, the data controller will be released from any liability or dispute whatsoever in connection with the processing of such data. As previously mentioned, explicit consent to the processing of special categories of personal data is fundamental if you do choose to disclose such information.

With regard to any CVs submitted through the internet page or by e-mail, the personal data will be kept for as long as necessary for the purpose. The data controller may contact the candidate again shortly before the indicated deadline to ask for an extension of the retention period.
 

Browsing data

During normal operation, the computer systems and software used to operate our internet page acquire some personal data the transmission of which is implicit in the internet communication protocols. The collection of this information is intended to be associated with identified parties; however, the data collected might by its nature allow users to be identified through processing and association with data held by third parties. This category of data includes IP addresses or domain names of computers used by users who connect to the Website, URI (Uniform Resource Identifier) of requested resources, the time of request and method used to submit it to the server, the size of the file obtained in reply, the numerical code indicating the server response status (successful, error, etc.) and other parameters relating to the user's operating system and IT environment. This data is used for the sole purpose of obtaining anonymous statistical information on the use of the Website and to ensure its correct functioning by identifying any anomalies and/or abuses, and are therefore deleted immediately after processing. The data could be used to ascertain responsibility in the event of possible computer crimes against the Website or third parties; except for this possibility, the data collected from the Website is removed within a short period of time.

Browsing data are stored and processed for reasons of security and to ensure the correct operation of the internet page. The legal ground is the pursuit of the legitimate interests in accordance with art. 6, section 1, para. f) of the GDPR.

General information about cookies

Technical Cookies:

In order to display a modern and user-friendly website, the use of technical cookies is absolutely necessary. Without these cookies, data entered during a visit to the website cannot be cached and processed (typical examples are products in a shopping cart or previous selections of products/services when going back during a session).

Functional cookies:

Functional cookies can be used to make the website as user-friendly as possible. They are not necessary for the functioning of the website, but they improve the usability during your stay on the website. These are used when settings such as preferred language or interests are to be saved so that they do not have to be entered each time you visit the website.

Analytical cookies:

Analytical cookies are used to provide an insight into how visitors use the website, which topics they came to the website about, which topics or contributions are particularly interesting and relevant in order to continually improve the service provided. In addition to visited pages, referring pages and jump pages, data such as length of stay and click activities can also be stored.

Commercial cookies:

Cookies can also be used during marketing campaigns to display advertisements on other websites. Cookies and retargeting tags are used for interest-based advertising from online advertising providers on their own sites.

Social Network Cookies:

In order to link and share elements such as pages, images and videos in social networks such as Facebook, Google+, YouTube, Instagram, etc., social plug-ins are included on the website. Cookies, which are set by these platforms, cannot be influenced, since these are administered including their contents exclusively by the third party providers. In order to avoid assigning the website visit to personal profiles, the visitor must be logged off from these third parties at the time of the visit.
 

Social Media

We are present on the social networks with the purpose of providing information to and communicating with clients and potential clients. As a result, the user's data may also be processed outside the European Union.

The legal ground for the processing of the data relative to your visit to our social media platforms is the pursuit of legitimate interests in accordance with art. 6, section 1, para. f) of the GDPR.

To this end, we maintain sites on both facebook and instagram. On our internet page you will find a link to the pages.

Facebook and Instagram are operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.

You will also find a link to the services of YouTube. The service on YouTube is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
 

recipients of personal data

In principle, your personal data will not be transferred to other subjects. However, the data may in special cases be:

• transferred to other departments of the camping, though subject to the limits of legitimate use;
• transferred to data processors or to third subjects, in those cases where it is necessary to meet your requests or to provide special services.

rights of the data subject

Right of access: as set forth in art. 15 of the GDPR, you shall have the right to be informed of the personal data processed, the source and nature of the data, the transfer of the data (if any) and the recipient, and the manner in which the data are utilized.

Right of rectification and erasure: as set forth in art. 16 of the GDPR, you may at any time request the rectification or completion of your personal data. Similarly, as set forth in art. 17 of the GDPR, you may request the erasure of your personal data. In the case of published data, you shall also enjoy the "right to be forgotten", in other words request the enactment of the measures necessary to delete all the links, copies, replications etc.

Right to object: you may at any time exercise the right to object as set forth in art. 21 of the GDPR and modify or entirely withdraw your consent to any future processing.

Right to restriction (or cessation) of the processing: as set forth in art. 18 of the GDPR, you may also require that the processing of your personal data be restricted. In this case, the data may be processed only subject to specific consent, therefore the processing of the data will be effectively restricted.

Right to data portability: as set forth in art. 20 of the GDPR, you shall enjoy the right to receive the data provided by you in a structured, commonly-used and machine-readable format, and may also require the transmission of said data to a different data processor.

As set forth in art. 77 of the GDPR, you shall enjoy the right to lodge a complaint with a supervisory authority.

Fiè allo Sciliar, March 2019